Plain language. No legal maze. Here's what you agree to when using TrustMetric, and what we commit to in return.
By accessing or using TrustMetric ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal authority to enter into these terms on behalf of yourself or your business.
We may update these terms from time to time. We'll notify you via email for material changes. Continued use after changes constitutes acceptance.
TrustMetric is a review management platform that provides AI-generated review responses, SMS review request delivery, review analytics, and connected platform integrations.
We aim for 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance. We are not liable for downtime outside our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We'll provide reasonable notice for significant changes.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to provide accurate, current, and complete information when creating your account and to keep it updated.
Each business location requires its own subscription. Creating multiple accounts to circumvent plan limits is prohibited.
You may delete your account at any time from dashboard settings. We may terminate or suspend accounts that violate these terms.
New accounts receive a 14-day free trial with full Professional plan access. No credit card is required to start. After the trial, you must subscribe to continue using the Service.
Subscriptions are billed monthly on the date you subscribe. All prices are in USD.
You may cancel at any time. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months, except as described in our 30-day guarantee.
If you are unsatisfied within the first 30 days of your paid subscription, contact us for a full refund. After 30 days, no refunds are issued.
We will provide at least 30 days notice before changing subscription prices. Price changes take effect on your next renewal date.
TrustMetric is provided for legitimate business reputation management. You agree to use the Service only for lawful purposes and in accordance with these terms.
You may not: use the Service to send spam or unsolicited messages; attempt to manipulate review platforms in violation of their terms; reverse engineer or copy any part of the Service; use automated tools to scrape or extract data; or impersonate another business or individual.
You are responsible for ensuring your use of TrustMetric complies with the terms of service of Google, Yelp, and other review platforms. We do not condone fake reviews or review manipulation.
You are responsible for obtaining proper consent before sending SMS messages through TrustMetric. You must comply with TCPA and all applicable telecommunications regulations.
AI-generated review responses are suggestions. You are responsible for reviewing and approving content before publishing. We are not liable for the content of AI responses you choose to publish.
AI responses are generated based on review content and your settings. They may occasionally be inaccurate or inappropriate. Always review before publishing.
You own the AI-generated content that TrustMetric creates for your account. We do not claim any rights over your review responses.
The TrustMetric platform, brand, logo, and underlying technology are owned by TrustMetric Inc. These terms do not grant you any rights to our intellectual property.
You retain ownership of your business data, reviews, and content. You grant us a limited license to process this data to provide the Service.
If you provide feedback or suggestions, we may use them to improve the Service without obligation or compensation to you.
The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be error-free, uninterrupted, or meet your specific requirements.
To the maximum extent permitted by law, TrustMetric's total liability to you for any claims arising from these terms or use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
We are not liable for: loss of profits or revenue; loss of data; indirect or consequential damages; or damages resulting from third-party services including Google, Twilio, or payment processors.
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any disputes arising from these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes will be handled through binding arbitration.
For any questions about these Terms of Service, contact us at legal@trustmetric.io.
TrustMetric Inc. · legal@trustmetric.io
Questions? Email us at legal@trustmetric.io